Robotic Process Automation (RPA) Bots - Development and Consultancy

  • A series of pre-programmed steps that guide an operator through a process or activity, retrieving and/or sending data to/from various applications (Web, Windows) as required
  • It can contain decision steps to cope with any combination of circumstances.
  • It can also directly access data relevant to the process using DB connections (SQL Server, Oracle, Access, Excel etc.)
  • It can prompt for yes/no, lists, text, notes or numeric/currency inputs and prompt for confirmation that manual step(s) have also been completed. Lists can be populated programatically from other systems.
  • It can suggest links or server resources that can give additional help for the task at hand.
  • It can access our other Back Office module data (subject to access rights) so it can automatically complete fields where these already exist.
  • Documents letters and emails can be created automatically.
  • They can send and retrieve data to and from other applications (including web/intranet/Windows) and can programatically submit information, access specific pages etc.
  • See some sample RPA screenshots here
  • Ask us about our RPA and Personal Process Assistant (PPA) development and consultancy services. 

How are RPA Bots created?

  • We provide consultancy services to analyse, design, build, test and document your RPA bots.
  • Their configuration data can be managed using our configuration screens available throughout our back office software suite.
  • Ask us about our RPA and Personal Process Assistant (PPA) development and consultancy services. 

What examples do you have as to how RPAs can be used?

  • When completing a work process in our Workforce Management module, a URL can be displayed that either goes to a help screen / server resource or directly to the relevant RPA Process Guide/Personal Robotic Assistant for help or to complete the process.

How do RPAs help?

  • Operators who are not fully conversant with certain activities can use our RPA / AI Robot Process Guides, part of our back office software suite, to help with their decision making process.
  • Using RPA allows automation of repetitive clerical tasks based on if/then rules to decide what to do.
  • They and are self-documenting resources for existing activities greatly assisting with business process management.
  • They audit who ran which Process / bot and how long each step took.
  • They show exactly what steps were taken (any why) to complete a process.
  • Ask us about our RPA and Personal Process Assistant (PPA) development and consultancy services. 

Personal Process Assistants (PPA)

  • PPAs (Personal Process Assistants) are similar to RPAs (Robotic Process Automation) except they are designed to be used by operators who need additional flexibility/human intervention.
  • Instead of running in a completely autonomous mode, they run prompting for information when needed and giving AI guidance to help the operator complete particularly complex tasks.
  • They can be activated during a fully automated Robotic Process Automation bot for more complex processes that need human-interaction.
  • Their configuration data can be managed using our configuration screens available throughout our back office software suite.
  • All actions are audited and timed.
  • Operator notes give guidance as to why a particular path was chosen.
  • Ask us about our RPA and Personal Process Assistant (PPA) development and consultancy services.  

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