Our back office optimisation system/ workforce management software (WFM), part of our back office software suite, enables companies and outsourcers to transform their back office operations by optimising their workforce, time, skills, availability and allocation of work in real-time, irrespective of channel or geographic location.
A purpose built operations management software suite for any Back Office with varied and complex transactional processing in a multi-channel environment.
Enables front-line managers and their staff to consistently achieve exceptional workforce solutions, customer service and quality levels at optimum cost.
Part of our Back Office Software suite.
Our comprehensive off-the-shelf and customisable Management Information suite identifies areas of concern.
Our workforce management software has helped many major organisations overcome issues such as poor performance, inefficiency, regulatory compliance pressure, increasing cost, inconsistent quality and declining service levels.
Whether you're in a blended, standalone, internal, outsources or offshore environment this will help you to achieve a rapid transformation of your entire operation.
Prevent Compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible analysis and exception reporting. Integrates with [MS Workforce]
Focus on the relationships between processes/activities, cost drivers and resources to identify and separate value-added and non-value added activity. Your route to safe cost savings. Integrates with [MS Workforce]