What Does It Do?

Workforce Management - What does it do? Optimise workforce, time, skills, availability and allocation of work in real-time

Our back office optimisation system/ workforce management software (WFM), part of our back office software suite, enables companies and outsourcers to transform their back office operations by optimising their workforce, time, skills, availability and allocation of work in real-time, irrespective of channel or geographic location.

A purpose built operations management software suite for any Back Office with varied and complex transactional processing in a multi-channel environment.

Enables front-line managers and their staff to consistently achieve exceptional workforce solutions, customer service and quality levels at optimum cost.

What Is Included?

Workforce Management - What is included? Scheduling, Allocation, Forecasting, End to End, Rework, Hierarchy and Process Management

Part of our Back Office Software suite. 

Includes:

Shares our Back Office Software Modules to control hierarchy, processes, compliance, reports etc. 

What Key Problems Does It Solve?

Workforce Management - What problems does it solve? Helps organisations overcome issues such as poor performance, inefficiency, regulatory compliance pressure, increasing cost, inconsistent quality and declining service levels.

Our comprehensive off-the-shelf and customisable Management Information suite identifies areas of concern.

Our workforce management software has helped many major organisations overcome issues such as poor performance, inefficiency, regulatory compliance pressure, increasing cost, inconsistent quality and declining service levels.

Whether you're in a blended, standalone, internal, outsources or offshore environment this will help you to achieve a rapid transformation of your entire operation.

Uses our Hierarchy, Process and Management Information modules.

Explore our other integrated Back Office solutions...

Risk and Compliance Monitoring

Prevent Compliance breaches with timely training and testing, documentary evidence storage, diary activities and flexible analysis and exception reporting. Integrates with [MS Workforce]

Activity Based Costing

Focus on the relationships between processes/activities, cost drivers and resources to identify and separate value-added and non-value added activity. Your route to safe cost savings. Integrates with [MS Workforce]