In Workforce Management these are an item of work received (directly or indirectly) in to the team. A work item may also have steps (follow-ons), stages and/or require authorisation.
Once processes have been identified, our Excel based process timer can time how long processes take to complete. We can then allocate personnel a skill level which will give them more or less time to complete the process in Workforce Management.
Modules which use processes can display URLs for the user to provide guidance when completing them.
In addition, our Personal Process Assistant module can prompt an operator step-by-step through any process including any decisions to be made. This is all audited and timed.
Reporting includes the ability to analyse end-to-end processes to identify e2e cost e.g., underwriting new business.
Remember, we focus on Flexible Reporting which prevents your data being lost in a black-hole...
Our Personal Process Assistant can help when making decisions.
They also audit how long each process step took to complete and by whom and exactly what steps were taken to complete the process and why.